I love(d) Amazon. I use(d) it to buy almost everything, but in the last few months, I’ve noticed that things seem to be going awry. Here’s a list:
1. I ordered two bike seats. They arrived. A few days later, another one arrived. Being an honest person, I told Amazon they sent me an extra $160 bike seat. They wanted me to pay for return shipping. I had to explain myself multiple times that I just wanted to send back the extra one I hadn’t paid for. They finally allowed me to return it!
2. My brother ordered some toy cars for my kids. They arrived, but were broken. He returned them and asked for replacements. Amazon sent two sets of replacements.
3. My partner ordered pants. They were not delivered on time. Then two pairs arrived. He returned the extra pair. Amazon thanked him for being honest. Why didn’t they thank me for being honest and instead tried to charge me for return shipping of the bike seat?!
4. I ordered vitamins. They did not arrive. Amazon refunded me and told me to reorder. I did. The item was delayed. I decided to just go to a store and buy them. Amazon told me they would not deliver the item and I wouldn’t be charged. The vitamins arrived (this was almost a month after my initial order). I was too tired to do anything. I got free vitamins and feel a little guilty about it, but not guilty enough to deal with Amazon customer service again.
5. I ordered a potty seat that didn’t fit. I picked UPS pick up as my return option. UPS never came.
It seems like the main problem here is twofold – Amazon makes a lot of mistakes and when they are made aware of them, they overcompensate to fix the issue in ways that seem totally contrary to making a profit and in aggregate are actually really annoying for honest customers who don’t want more than they paid for. Since UPS drop off isn’t convenient for me, returning things to Amazon is a pain. I don’t know why Amazon keeps making mistakes, but I’ve only noticed it in the last few months and I find myself reluctant to order things from Amazon now. I wonder if I’m the only one.